Refund, Returns and Replacement Policy
The majority of items you purchase from hammondsflycatcher.com are eligible for return within the specified return period unless they are explicitly marked as non-returnable.
For products that are returned by the customer, the refund will be issued to the original payment method for pre-paid transactions. In the case of Cash on Delivery orders, the refund will be processed to the bank account. The specific details and timelines for making such refunds can be found in the refund policy, provided for reference.
General Returns Policy
- You can return eligible products within the designated return period if you have received them in a physically damaged condition, if they are missing parts or accessories, if they are defective, or if they differ from the description provided on the product detail page of hammondsflycatcher.com.
- Return will be processed only if:
- it is determined that the product was not damaged while in your possession;
- the product is not different from what was shipped to you;
- the product is returned in original condition (with the brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
- In certain situations, products may not be eligible for return, particularly in cases of buyer’s remorse. This includes instances where the incorrect model or color of the product was ordered or if the wrong product was ordered altogether.
- Items labeled as “non-returnable” on the product description page are not eligible for returns. Nevertheless, if you receive a damaged, defective, or incorrect item, we are committed to offering a complete refund or a suitable replacement. In such cases, we may reach out to you to gather information about the damage or defect before proceeding with the refund or replacement process. Please note that we retain the right to collect the product in question to verify the reported damage or defect prior to issuing a refund or replacement.
- Returning an eligible order typically does not require any additional information unless otherwise stated in the category-specific policy. In most cases, you can proceed with the return process without any extra requirements.
- Product replacements are contingent upon the availability of the exact same item in our inventory.
- In the event that a replacement request is submitted and we do not have the precise item in our inventory, a refund will be promptly issued to you.
- Hammonds Flycatcher retains the right to caution, suspend, block, or terminate customer accounts as necessary if it is discovered that customers are misusing the return policy through excessive returns, cancellations, or refusal to accept placed orders.
Important: If you have received a damaged or defective non-returnable product, please reach out to us within 12 days from the date of product delivery.
Clothing and Accessories
|Clothing and Accessories||We offer a 10-day free return and exchange policy for this item. Within 10 days of delivery, you have the option to exchange the item for a different size or color, or request a full refund. To ensure a successful refund or replacement, please make sure to keep the item in its original condition, including the brand outer box, attached MRP tags, warranty cards, and original accessories, all within the manufacturer’s packaging.|
Handbags and Luggage
|Backpacks||We offer a 30-day replacement/refund policy for this item. Within 30 days of delivery, you can request a replacement in the unlikely event of receiving a damaged, defective, or incorrect item. Alternatively, you can choose to return the product for a full refund.|
Please note that any luggage products with locks must be returned unlocked. For a successful return pick-up, please ensure that the item is kept in its original condition, including the brand outer box, attached MRP tags, warranty cards, and original accessories, all within the manufacturer’s packaging. In some cases, we may reach out to you to gather more information about the damage or defect in the product before issuing a refund or replacement.
|Handbags, Travel Luggage, Wallets & Travel Accessories||We offer a 10-day replacement/refund policy for this item. If you receive a damaged, defective, or incorrect item, you can request a replacement within 10 days of delivery. Alternatively, you have the option to return the product for a full refund.|
Please note that any luggage products with locks must be returned in an unlocked state. To ensure a successful return pick-up, please keep the item in its original condition, including the brand outer box, attached MRP tags, warranty cards, and original accessories, all within the manufacturer’s packaging. We may contact you to verify and assess the damage or defect in the product before proceeding with the refund or replacement process.
Hammondsflycatcher.com Refund Policy
Upon receiving your return or being notified by the seller of the return receipt, a refund will be issued to the original payment method used for pre-paid transactions. For Cash on Delivery orders, the refund will be processed to your bank account.
The refund time period for different modes of payment is provided below.
|Available refund method||Refund Time-frame|
|Credit Card/ Debit Card||3-5 Business Days|
|Net Banking Account (Credited to Bank Account)|
|UPI Linked Bank Account||3-5 business days|
|Pay on Delivery Orders|
|NEFT to Bank Account||3-5 Business Days|
|Paper Cheque||8-10 business days|
- In the event that the payment method used for your purchase (such as a credit or debit card) is no longer valid, a refund will be issued through a demand draft. This ensures that you receive the refund amount even if the original payment method is no longer accessible.
- In the event that we receive a payment failure notice from your bank, a refund will be issued to you through a demand draft. This ensures that you receive the refund amount despite the payment issue.
- We will send you an email requesting you to call us and provide your name and address where you would like the demand draft to be sent. Once we receive these details from you, the refund will be initiated promptly.
Refund for Cash on Delivery Orders:
For Cash on Delivery orders, refunds will be processed by transferring the refund amount to your bank account through National Electronic Funds Transfer (NEFT).
If you prefer to receive the refund for a Pay on Delivery order in your bank account, please provide us with the details of your bank account via email.